Asset, Property & Facility Management - Hines

Asset, Property & Facility Management

Hines has managed properties since its inception in 1957, establishing operational excellence as a core value. Approaching property and facility management from an owner’s perspective, Hines delivers unparalleled service, asset management, energy efficiency and the reduction of real estate investment risk.

Propertiesmanaged by Hines consistently outperform their competition, with better caliber tenants, higher rents, consistently superior tenant satisfactionratings and high retention rates. It’s understandable why Hines is recognizedas a leader by various management and energy-efficiency benchmarks worldwide.Today the firm manages more than 222 million square feet worldwide includingassets in Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece, India, Ireland,Italy, Mexico, the Netherlands, Panama, Poland, Russia, Spain, the United Kingdom and the UnitedStates.

Current Asset, Property & Facility Management Portfolio

514 properties under management
222 million + square feet

Hines Investment Management

224 properties under management
92.8 million + square feet

Managed for Third-Parties

290 properties under management
129.3 million + square feet

Asset, Property & Facility Management Services

  • Third-Party Property and Facility Management

    Hines has theskill and knowledge to evaluate a property and create the management strategyto maximize value. Hines offers a full range of customizableservices to corporate and institutional real estate owners includingasset management, property management, marketing/leasing,development/redevelopment, acquisition/disposition, finance/accounting andengineering. The firm works closely with each client to identify their specificneeds and create innovative solutions to reach short- and long-term investmentgoals. Firm principals are heavily involved in third-party management andapproach each assignment or challenge with an ownership perspective.

  • Acquisition & Disposition Coordination

    Hines has purchased more than $63 billion of prime real estate since 1992. The knowledge we’ve gained through these transaction has enabled us to properly evaluate and structure our clients’ real estate transactions to meet their specific business goals. This is furthered by Hines’ evaluation of each individual property’s capital expenditure program, leasing risks, and pro forma investment returns to arrive at recommended purchase/sales price.

  • Marketing & Leasing

    Hines has a proven track record in the successful negotiation of thousands of new and renewal leases. As part of the firm’s fully integrated leasing program, it develops marketing and advertising materials and plans promotional events that showcase the property to its best advantage. The firm is also closely involved in all aspects of the leasing process from structuring and negotiating leases and brokerage agreements to coordinating closing transactions all the way to tenant move-ins. Hines understands that leasing represents the most significant area of risk and return for property owners, and has a proven ability to create and sustain leasing momentum.

  • Tenant Relations

    Hines engaged Kingsley Associates, the real estate industry’s leading independent provider of research and consulting services, to conduct our latest portfolio-wide tenant survey. According to the 2017 Kingsley Index®, which allows Hines to benchmark against other property firms, Hines compares favorably to competitors.

    This high level of tenant satisfaction manifests itself in another very significant way: tenant retention. Each year Hines calculates its performance in this critical area, and after adjusting for those tenants whose renewals Hines cannot influence (not enough space available, tenant consolidation, tenant goes out of business, tenant defaults), our tenant retention remains consistently above 90%.

  • Comprehensive Asset Analysis

    Central Operations and Engineering Services (COES)
    COES supports Hines’ onsite management teams by providing standards guidelines and periodic assessments of property administration; risk administration; personnel management; contract services; mechanical physical facilities, preventive maintenance; energy management; equipment efficiency; water treatment; and personnel development.

    Operations and Engineering assessments are performed every two-to-five years based on a property-specific risk matrix. An assessment report is provided by the review team following the assessment, which includes an executive summary, a listing of all areas reviewed, any findings and suggested remedies. Each item reviewed either “Meets,” “Meets with Few Exceptions” or “Does Not Meet” the Hines standards for either operations or engineering. Specific action plans are developed for areas that do not meet expectations.

  • Preventive Maintenance

    As Hines developed a portfolio of world-class structures, it also developed a sophisticated preventive maintenance program to protect its assets. Today, our third-party clients benefit from this program via building equipment exceeding the industries expected life cycle, optimal energy management and minimal unplanned shutdowns.

  • Energy Management

    Hines’ engineering philosophy is to constantly strive for greater energy efficiency without sacrificing Class-A service. We provide guidance on effective management of building control systems, understanding of usage patterns and participation in energy rating programs, yielding more than 171 ENERGY STAR® labels for its managed properties. Hines was named ENERGY STAR Partner of the Year three years running, from 2001-2003. In 2004, Hines became the first real estate firm ever to be recognized with the Environmental Protection Agency’s ENERGY STAR Sustained Excellence Award. And, in 2009-2019, Hines was recognized with the ENERGY STAR Sustained Excellence Award.

  • Operating Cost Management

    Economies of scale are captured through pricing agreements that are negotiated by Hines Corporate Operations with national vendors to reduce property operating costs while maintaining established Hines quality standards. Updated annually, the preferred pricing available to Hines properties assures savings for services and supplies of approved quality. In conjunction with our national programs, local management teams are focused on cost-saving measures and internal programs to minimize costs, while still providing superior asset protection and tenant satisfaction. Some examples include a robust utility management operations and reduction standard, chiller performance testing, energy tracking and consistent re-bidding of service contracts.

  • Building Commissioning

    Hines property management experts are brought induring the early planning stages to ensure that each building is designed andbuilt to be operated at peak efficiency. As a project nears completion, theseexperts work with the designers, contractor and Hines’ construction team tomonitor the testing, balancing and commissioning of building systems to confirmtheir readiness for operation and initial occupancy. The critical closeout phaseis tightly managed to deliver all documents, drawings, O&M manuals andwarranties for a complete asset data room.


    The term retro-commissioning is best described as inspecting building equipment that uses significant energy, reviewing the past history of that equipment and setting in place a re-commissioning program that returns the equipment back to the manufacturers’ originally intended operating parameters. Hines can develop a retro-commissioning plan specifically for each asset’s major energy-usage components, including an in-depth analysis of the building’s operating infrastructure to determine potential deficiencies and, once identified, harvesting those energy savings.

  • Project Redevelopment

    Hines hasextensive experience in modernizing and repositioning existing buildings. Suchredevelopment is a collaboration of the Hines regional project, constructionand property management teams, the Conceptual Construction Group and COES.These Hines resources transform underperforming assets into Class-A projects.

  • Construction Management

    Hines’ local construction management teams work alongside the Conceptual Construction Group throughout the entire design and contracting process. This gives them a unique insight into the nuances of the design and construction contracts, resulting in a smooth transition for a highly detailed, hands-on management of construction execution. Hines’ construction managers are experts in ensuring that each project is built on time, in budget and meets the highest standard of quality.

  • Capital Expenditure Forecasting

    Accurate,timely and strategic capital expenditure forecasting is essential to assetpositioning, ownership cash flow projections and planning for futureoperations. Through ongoing assessments, Hines’ Asset and Property Managementteams ensure that each component is operating as efficiently as possible andthat each property’s aesthetics and function are meeting ownershipgoals. When these items can no longer meet agreed-upon standards, Hinesforecasts capital expenditures by engaging internal resources including ourconstruction and development teams, Hines Central Operations and EngineeringServices, and the Hines Conceptual Construction Group, as well as a vastexternal network of contractors, architects, consultants and professionalengineers. Each year, during the annual plan process, the Hines teampresents to ownership a comprehensive, multi-year plan outlining recommendedcapital investments and proposed timing, incorporating approved projects intothe annual budget and cash flow projections.

  • Benchmarking and Market Analysis

    Hines benchmarks all proposed new projectsagainst competing projects in the market, with an in-depth understanding of thelocal environment and of those meaningful features that will differentiate theproject from its competition. This process allows Hines to develop the mostsuccessful project for that specific market, in line with the client’s andinvestor’s objectives.

Contact Hines


Global Headquarters

2800 Post Oak Blvd.
Houston, TX 77056-6188
United States
713 621 8000
Contact Hines

European Headquarters

5 Welbeck St.
London W1G 9YQ
United Kingdom
44 20 7292 1900
44 20 7292 1901 fax

Regional Offices

U.S. East Region

345 Hudson Street
12th Floor
New York, NY 10014
United States
212 230 2300

U.S. Midwest Region

444 West Lake Street
Suite 2400
Chicago, IL 60606
United States
312 419 4900

U.S. Southeast Region

5 Ravinia Dr NE
Atlanta, GA 30346
United States
770 206 5300
770 206 5325 fax

U.S. Southwest Region

609 Main St.
Suite 2400
Houston, TX 77002
United States
713 237 5600

U.S. West Region

101 California Street
Suite 1000
San Francisco, CA 94111-5894
United States
415 982 6200
415 398 1442 fax

Asia Pacific Region

1 Connaught Road, 28F
Central, Hong Kong

Eurasia Region

Gasheka Street 6
Ste. 820
Moscow 125047
7 495 785 05 00

European Region

5 Welbeck St.
London W1G 9YQ
United Kingdom
44 20 7292 1900
44 20 7292 1901 fax

International Offices


20 Hunter St
Level 10
Sydney, NSW 2000
61 2 9232 3137


Av. das Nações Unidas, 12901
Torre Norte - 6 ° andar
São Paulo 04578-910
55 11 5504 7600


200 King Street West
Suite 1805
Toronto, ON M5H 3T4
416 595 1949


Suite 333, Hyundai Motor Tower
38 Xiaoyun Road, Chaoyang District
Beijing, PRC 100027
8610 8453 8855
8610 8453 9866 fax


66 Avenue Charles de Gaulle
Neuilly-sur-Seine, IDF 92522
33 1 41 45 80 80
33 1 41 45 80 81 fax


Hines Immobilien GmbH
Joachimsthaler Str. 1
D - 10623 Berlin
49 30 726241 100
49 30 726241 109 fax


Voukourestiou 19
Athens 106 71
30 210 364 7895


One Horizon Center
12th Floor
Gurgaon, Haryana 122002
91 124 480 2222


Block 2, First Floor
Clanwilliam House, Clanwilliam Place
Dublin 2
353 1 7999900
353 1 7 999931 fax


Via Broletto, 35
Milan 20121
0039 02 8962921


Akasaka K Tower Level 4
1-2-7 Motoakasaka, Minato-ku
Tokyo 107-0051
81 90 9854 5236


35 F, John F. Kennedy
Luxembourg L-1855

352 264 337 1
352 264 337 37 fax


Torre del Angel
Reforma 350
Mexico D.F. 06600
52 55 52428809

The Netherlands

Gustav Mahlerplein 28
Amsterdam, NH 1082 MA
31 6 30 70 81 29

Nordic Countries

Forbindelsesvej 4
Copenhagen 2100
44 7815 285 191


Torre B Piso 15
Torre de las Americas
Punta Pacifica, Panama City
507 028 20 7375
507 300 99 75 fax


Prosta Street 68
Warsaw 00-838
48 22 351 2400
48 22 351 2401 fax


Gasheka Street 6
Ste. 820
Moscow 125047
7 495 785 05 00
7 495 785 05 10 fax


Sor Ángela de la Cruz, 2° - 2° C
Edificio Cuzco III
Madrid 28020
34 91 703 00 23
34 91 359 89 71 fax

South Korea

Glass Tower, Level 20
534 Teheran-ro, Gangnam-gu
Seoul 06181
Republic of Korea
82 2 3439 9141

United Kingdom

5 Welbeck St.
London W1G 9YQ
United Kingdom
44 20 7292 1900
44 20 7292 1901 fax